FAQ

Which replacement cell do I need?

The REME HALO® (REME-H / REME-H-T) uses the PHIC-RH cell. The REME HALO-LED® (REME-LED / REME-LED-AS) uses the PHIC-REME-LED cell. Check the part number printed on your current cell before ordering.

How often should I replace the cell?

About every 2 years (18,000 – 25,000 hours) for the REME HALO® cell, and about every 4.5 years for the HALO-LED® cell. A cell can keep glowing while its output has weakened.

REME HALO® or HALO-LED® — which one should I choose?

Both install in your ductwork and treat the air in every conditioned room. The HALO-LED® uses mercury-free LED technology, cycles with your blower and has a longer-lasting cell. The REME HALO® is the proven, more affordable option.

Can I install it myself?

These units connect to your HVAC system's 24 V power. We recommend installation by a licensed HVAC contractor.

Do you ship outside the United States?

No. We ship free to all U.S. addresses only.

Can I return a product?

Yes, within 30 days of delivery, unused and in its original packaging. See Shipping & Returns.

What warranty do I get?

Every product is covered by our 2-year Counterman LLC warranty.